How it Works
A Comprehensive Guide to
Booking, Payments & Confidentiality
Email us with as much information as you have about the project, including names, birth, marriage and death dates, relevant addresses (if available) etc. Please also indicate which Component(s) you are interested in. The information you provide will be kept confidential throughout the project and beyond through a Confidentiality Agreement unless you give us permission to share certain parts of it.
We assign a researcher from our team to get in touch with you via email and Skype to discuss the details and provide assistance if required, about choosing relevant Components and deciding on a Pathway.
If you have chosen Component 1, you will be required to deposit the full amount (₹10,000/ US$150) for Preliminary Research. This can be paid through a direct wire transfer to our bank account or via PayPal. In both cases, any transfer fees we incur will be added to your total.
Alternatively, if you have already done the research yourself and you want us to design a trail (Component 2) please skip to Step 5.
Once we have received the payment, our research team will start working on the preliminary research and will prepare a report in 21 days, which will be sent to you via email. Our research team will brief you about the progress regularly on email and after receiving the final report, we will also discuss it over skype with you based on your availability.
This report will also include an estimate of further research that can be done, how long that might take, and an estimated cost, should you desire us to pursue it.
At this point, if further research is possible and you want us to pursue it, you will be required to deposit a mutually decided amount to our bank or via PayPal for our team to start the research. At the end of this research, we will provide a longer, more detailed report on our findings (see Component 1). Our research team will be in touch with you over email and/or Skype throughout the process.
If you choose Component 2 (including as a follow-up of Component 1), we will design a trail based on our research findings, or on the places you nominate. If it is a walking tour within Kolkata, we will suggest a trail of up to 3-hour duration. If you would like to do a Day Tour inside or outside the city, or longer trails in other parts of Bengal, we will send you a full itemized quotation.
The Day Tour prices will include pick-up, drop-off and transportation. The prices of the trails that last longer than a day will include pick-up, drop-off, transportation and accommodation.
Please get in touch with us at least 3 months in advance for trails outside of Kolkata. For walking tours and day tours within the city, please get in touch with us at least 2 weeks ahead of time.
CANCELLATION & REFUND POLICY
Component 1: We are unable to provide a refund once we have already started the research.
Component 2: For trails outside Kolkata, if the cancellation is made at least 1 month before the scheduled start date, we will provide a full refund minus any advanced bookings that have been made for the trail. Cancellations made between 15-30 days before the scheduled start date, will be given a 50% refund minus any advanced bookings made. No refund will be issued for cancellations less than 15 days before the scheduled start date of the trail.
For walking tours and day tours within Kolkata, cancellations more than 15 days ahead of time will receive a full refund minus any advanced bookings. 50% will be provided if cancelled at least 48 hours before the scheduled start time for the tours.
Please email us on firstname.lastname@example.org if you have any queries or need any assistance.